Privacy Policy

Last Updated: May 25, 2026

Starr’s & Stripes PowerWash, LLC (“Starr’s & Stripes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you visit our website at powerwashocala.com (the “Site”), request a quote, or otherwise communicate with us.

1.  Information We Collect

We collect information you provide directly to us, information we collect automatically when you use the Site, and information from third parties as described below.

Information you provide.  When you fill out a quote request form, contact us, or schedule service, you may provide: your name, email address, phone number, service address, type of property, the service(s) you are interested in, and any details you choose to share about your property or project.

Information collected automatically.  When you visit the Site, we (and our service providers) may automatically collect certain information about your device and use of the Site, including IP address, browser type, operating system, referring URL, pages viewed, and the dates and times of your visits. This information is collected through cookies, pixel tags, and similar technologies (see Section 5).

Information from third parties.  We may receive information about you from third-party services we use to operate our business, such as our CRM and marketing platform (GoHighLevel), advertising platforms (such as Meta/Facebook, which we use for tracking pixels), and review platforms.

2.  How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request, including preparing and delivering quotes, scheduling appointments, and performing power washing services;
• Communicate with you about appointments, service updates, invoices, and follow-ups (including by phone call, email, and SMS where you have consented);
• Operate, maintain, and improve the Site;
• Send you marketing communications about our services, promotions, or seasonal reminders, where permitted by law and consistent with your communication preferences;
• Comply with legal obligations, enforce our Terms of Service, and protect our rights, property, and the safety of our customers and team;
• Detect and prevent fraud, abuse, or security incidents.

3.  SMS / Text Message Communications

When you opt in to receive SMS messages from us — for example, by checking the SMS consent box on our quote request form, replying to one of our messages, or otherwise expressly agreeing — we may send you transactional messages (such as appointment confirmations, scheduling updates, and quote follow-ups) and, where you have consented, promotional messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subprocessors that support the messaging service itself (for example, our SMS gateway and CRM provider) is permitted and is limited to what is necessary to deliver the messages.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message, and you can request help by replying HELP. Opting out of SMS does not opt you out of other communications (such as email or phone calls) unless you tell us otherwise.

4.  How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers.  With vendors who help us run our business — for example, our CRM and marketing platform (GoHighLevel), our SMS messaging provider, payment processors, hosting and analytics providers, and review platforms. These providers are authorized to use your information only as necessary to provide services to us.
• Legal and safety.  When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers.  In connection with a merger, acquisition, sale of assets, or similar transaction, in which case information may be transferred to the successor entity.
• With your consent.  Any other sharing will be done with your consent or at your direction.

5.  Cookies and Similar Technologies

We use cookies and similar technologies (such as pixel tags and local storage) to operate the Site, remember your preferences, analyze traffic, and measure the effectiveness of our marketing. This includes third-party tools such as the Meta (Facebook) pixel for advertising analytics.

Most browsers allow you to control cookies through their settings. If you disable cookies, some features of the Site may not function properly. You may also be able to opt out of certain advertising cookies through tools such as the Network Advertising Initiative (optout.networkadvertising.org) or the Digital Advertising Alliance (optout.aboutads.info).

6.  Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to certain exceptions;
• Opt out of certain uses of your information, including marketing communications;
• Withdraw consent where we are relying on your consent to process your information.

Florida residents have additional rights under the Florida Digital Bill of Rights, which may include the right to know what personal information is collected about them, to correct inaccurate information, to delete personal information, and to opt out of certain targeted advertising and profiling activities.

To exercise any of these rights, contact us at starrsandstripespowerwash@gmail.com or by phone at 352.230.9299. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by applicable law.

7.  Data Retention

We retain personal information for as long as needed to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or anonymize it.

8.  Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9.  Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete it.

10.  Third-Party Links

The Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

11.  Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the policy. Material changes will be communicated through the Site or by other reasonable means. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

12.  Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Starr’s & Stripes PowerWash, LLC

Email: starrsandstripespowerwash@gmail.com

Phone: 352.230.9299

Website: powerwashocala.com